Yearly Archives: 2008

Notes on User Driven Search

Whether it’s user-generated content like YouTube, user-written and edited knowledgebases, like Wikipedia and Freebase, or user-centric Identity like OpenID and Information Cards, user-driven thinking is transforming our world. With VRM— Vendor Relationship Management–that revolution reaches the market, creating tools for … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , | 7 Comments

Social Graph is Plural

“Social Graph” is not just a singular noun. “The Social Graph” is a popular misnomer that has plagued the social networking portability conversation ever since Brad Fitzpatrick catalyzed the blogosphere with a vision about the Global Social Graph. But in … Continue reading

Posted in ProjectVRM, Uncategorized, Vendor Relationship Management | Tagged , , , , , , | 1 Comment

Towards User Driven Search

It is time to give users more control over Search. At VRM2008 in Munich and at IIW in Mountain View, I started a conversation about User-Driven Search, the premise: what would it mean for users to truly drive their searches? … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , | 9 Comments

More on Level 4 Platforms

If you’re going to bet your company on a platform, pick the open one. That was my advice last month at the Caltech/MIT Enterprise Forum on Platforms. It turned into a lively debate (you can check out the audio for … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , , , , , | 3 Comments

Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , | 2 Comments

R-cards “ah-hah!” at IIW

At last month’s Internet Identity Workshop and the subsequent DataSharing Summit, Markus S and Drummond Reed unpacked several ideas about r-cards, which, to a certain extent, are an evolution of the Information Card at the heart of CardSpace. Going into … Continue reading

Posted in Identity, Personal Data Store | Tagged , , , , , , | 2 Comments

Bandit, Higgins, Open Source, Profit and Novell

At EIC2008 last month, Dale Olds of Novell’s Bandit Project gave me a few minutes and some insight into how Novell (and others) are mixing open source with proprietary software to architect a whole new Identity paradigm online. I’ve been … Continue reading

Posted in Identity | Tagged , , , , , , , , , | 1 Comment

Running the Numbers

Bart Stevens recently suggested a breakdown on the potential economic impact of VRM, based largely on a post by Steve Rubel arguing that $1B is wasted in online advertising today. First, I anticipate the Personal Data Store to become a … Continue reading

Posted in Personal Data Store, ProjectVRM, Vendor Relationship Management | Tagged , , , , , | 2 Comments

Zen and Technology

I’m not sure how I found it, but today I discovered a bit of a gem in the blogosphere: ValleyZen. For a quick taste, check out the interview with Drue Kataoka on View from the Bay. It is amazing how … Continue reading

Posted in Uncategorized | Tagged , , , , | 1 Comment

On VRM and Standards

Phil Whitehouse recently served up some nuggets to stimulate conversations at next week’s VRM2008 in Munich. I’ve been thinking a lot about VRM lately. Not so much about what it means, but rather the mechanism of how it can work. … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , | 1 Comment