By Joe on June 13, 2008
Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly.
Is VRM really different from social CRM ?
Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would suggest that VRM is first and foremost about providing value for the user with any vendor, as [...]
Posted in ProjectVRM, Vendor Relationship Management | Tagged CRM, Doc Searls, FAQ, Shopatron, user-driven commerce, Vendor Relationship Management, VRM |
By Joe on June 8, 2008
At last month’s Internet Identity Workshop and the subsequent DataSharing Summit, Markus S and Drummond Reed unpacked several ideas about r-cards, which, to a certain extent, are an evolution of the Information Card at the heart of CardSpace.
Going into IIW, I understood r-cards simply as a hybrid of InfoCard’s managed and personal card models. [...]
Posted in Identity, Personal Datastore | Tagged icards, IIW2008a, information cards, r-cards, rcards, relationship cards, VRM |
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