June 2008

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Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would suggest that VRM is first and foremost about providing value for the user with any […]

R-cards “ah-hah!” at IIW

At last month’s Internet Identity Workshop and the subsequent DataSharing Summit, Markus S and Drummond Reed unpacked several ideas about r-cards, which, to a certain extent, are an evolution of the Information Card at the heart of CardSpace. Going into IIW, I understood r-cards simply as a hybrid of InfoCard’s managed and personal card models. […]

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