Category Archives: User Driven Services

Trust Me… Things Change.

Trust is complicated. But for some reason, online trust mechanisms assume it is outrageously simple. For example, firewalls imply that once you’re in the network, you’re trusted. It’s baked into the framing of the problem. Similarly, Trust Frameworks assume that … Continue reading

Posted in Information Sharing, Personal Data Store, Shared Information, User Driven Services, Vendor Relationship Management | Tagged , , | 3 Comments

Constellations of Privacy

Privacy issues dominate the global debate about protecting the rights of individuals online. Yet, the conversation almost entirely misses a vital point: public or private isn’t a black or white choice and it never has been. Sociologists have long recognized … Continue reading

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Asymmetry by Choice

Perhaps the most powerful form of asymmetric information is missing from JP Rangaswami’s post addressing whether the web is making us dumber. I agree with the core point of JP’s article, but I think he oversimplifies the argument on asymmetry … Continue reading

Posted in Information Sharing, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | 4 Comments

Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a  red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from … Continue reading

Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , , , | 22 Comments

User Driven Services: 10. Duty of Care

10. Duty of Care User Driven Services look out for their users’ well-being. If a service is truly acting in our best interests, it will take appropriate measures to protect us from dangers resulting from our use of the service. User … Continue reading

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User Driven Services: 9. Self-managed Identity

9. Self-managed Identity User Driven Services let users manage their own online identity. Unless we control our identity online, we risk unnecessary exposure to identity theft and unwanted correlation of online activity. At the same time, online services increase the … Continue reading

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User Driven Services: 8. Improvability

8. Improvability User Driven Services can be improved by users. A closed system can’t predict and satisfy all the needs of all its users, all the time. Sooner or later, someone will eventually desire a new feature or capability beyond … Continue reading

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User Driven Services: 7. User Generativity

7. User Generativity Users contribute to User Driven Services. User Driven Services build on active, engaged participation in value creation. Users should be empowered to augment, annotate, and contribute to the underlying service as much as possible. By enabling users … Continue reading

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User Driven Services: 6. Self Hosting

6. Self Hosting User Driven Services can be hosted on users’ own machines. If we can’t host our own services, we become beholden to those who can. This creates an artificial barrier to portability, limiting user choice and allowing service … Continue reading

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User Driven Services: 5. Service Endpoint Portability

5. Service Endpoint Portability People can painlessly switch between User Driven Service providers. High switching costs create a barrier to choice and freedom; we should be able to move our services seamlessly from one provider to another without unnecessary interruptions, … Continue reading

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