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User Driven Services
By Joe Andrieu on April 22, 2011
Trust is complicated. But for some reason, online trust mechanisms assume it is outrageously simple. For example, firewalls imply that once you’re in the network, you’re trusted. It’s baked into the framing of the problem. Similarly, Trust Frameworks assume that once you are in the Framework, you’re trusted (although you could build a framework that [...]
Posted in Information Sharing, Personal Data Store, Shared Information, User Driven Services, Vendor Relationship Management | Tagged consent, revocation, trust |
By Joe Andrieu on April 10, 2011
Privacy issues dominate the global debate about protecting the rights of individuals online. Yet, the conversation almost entirely misses a vital point: public or private isn’t a black or white choice and it never has been. Sociologists have long recognized that there is no single “public”, no monolithic context where social norms congeal and deviant [...]
Posted in Information Sharing, Shared Information, User Driven Services, Vendor Relationship Management | Tagged context, privacy, public v private |
By Joe Andrieu on August 24, 2010
Perhaps the most powerful form of asymmetric information is missing from JP Rangaswami’s post addressing whether the web is making us dumber. I agree with the core point of JP’s article, but I think he oversimplifies the argument on asymmetry in a way that misses something important about the power of information. JP defines four [...]
Posted in Information Sharing, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management |
By Joe Andrieu on January 21, 2010
The question of who owns our data on the Internet is a challenging problem. It can also be a red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful [...]
Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged CRM, data ownership, Doc Searls, Information Sharing, Personal Data Store, privacy, project VRM, ProjectVRM, User Driven, User Driven Services, Vendor Relationship Management, VRM |
By Joe Andrieu on May 14, 2009
10. Duty of Care User Driven Services look out for their users’ well-being. If a service is truly acting in our best interests, it will take appropriate measures to protect us from dangers resulting from our use of the service. User Driven Services continually work to minimize user exposure to liability, risk, and potential harm. Minimal [...]
Posted in User Driven, User Driven Services | Tagged duty of care, User Driven, User Driven Services |
By Joe Andrieu on May 13, 2009
9. Self-managed Identity User Driven Services let users manage their own online identity. Unless we control our identity online, we risk unnecessary exposure to identity theft and unwanted correlation of online activity. At the same time, online services increase the risk of attacks when using the same identifier for multiple functions. User Driven Services allow [...]
Posted in Identity, User Driven, User Driven Services | Tagged Identity, information cards, OpenID, User Driven, User Driven Services |
By Joe Andrieu on May 12, 2009
8. Improvability User Driven Services can be improved by users. A closed system can’t predict and satisfy all the needs of all its users, all the time. Sooner or later, someone will eventually desire a new feature or capability beyond the resources or interest of the service provider. User Driven Services take advantage of that [...]
Posted in User Driven, User Driven Services | Tagged customization, hacking, improvability, open source, User Driven, User Driven Services |
By Joe Andrieu on May 10, 2009
7. User Generativity Users contribute to User Driven Services. User Driven Services build on active, engaged participation in value creation. Users should be empowered to augment, annotate, and contribute to the underlying service as much as possible. By enabling users to pro-actively co-create the service experience—and to share that co-created value with other users—services tap [...]
Posted in User Driven, User Driven Services | Tagged User Driven, User Driven Services, user generativity |
By Joe Andrieu on May 9, 2009
6. Self Hosting User Driven Services can be hosted on users’ own machines. If we can’t host our own services, we become beholden to those who can. This creates an artificial barrier to portability, limiting user choice and allowing service providers to charge unnecessarily high costs for their services. User Driven Services assure users credible [...]
Posted in User Driven, User Driven Services | Tagged co-location, hosting, independence, services, User Driven, User Driven Services |
By Joe Andrieu on May 7, 2009
5. Service Endpoint Portability People can painlessly switch between User Driven Service providers. High switching costs create a barrier to choice and freedom; we should be able to move our services seamlessly from one provider to another without unnecessary interruptions, hassle, or frustration. Transitions between service providers should occur without significant downtime or loss of [...]
Posted in User Driven, User Driven Services | Tagged interoperability, mail forwarding, number portability, open standards, portability, service endpoint portability, service portability, undeliverable, united states postal service, user dirven services, USPS |
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