Category Archives: Vendor Relationship Management

Introducing User Driven Services

Our world is continually becoming more and more user driven. From cable TV to YouTube, from newspapers to blogs, from Wal-Mart to eBay, from Ma Bell to the Internet, the shift from centralized, structured systems of authority to emergent, collaborations … Continue reading

Posted in Intention Economy, User Driven Services, Vendor Relationship Management | Tagged , , , , , | 6 Comments

The Great Reconfiguration

The Internet  is undergoing a major reconfiguration. No longer is it sufficient for companies to package a value proposition on their website and then drive traffic to it through ads, search engine optimization, and reciprocal links. Today companies must find … Continue reading

Posted in ProjectVRM, Search, User Driven Search, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , | Leave a comment

One Night Stand worth $300 Million

In the ProjectVRM Standards Committee discussions, we’ve talked quite a bit about a “One Night Stand” use case, where a personal data store is used with an online retailer and all personal data is erased–as much as possible–after the transaction. … Continue reading

Posted in Intention Economy, Personal Data Store, ProjectVRM, Vendor Relationship Management | Tagged , , , , , , , | 2 Comments

Paper Prototype Rocks

Last week we used a prototyping technique that has changed the way I look at development: paper prototyping. I had heard a bit about this before and it sounded great… but there’s always such a drive to just start coding! … Continue reading

Posted in Search, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , | 4 Comments

Kynetx takes on Structured Browsing

Doc Searls recently brought my attention to a White Paper by Phil Windley, about his company, Kynetx. It does a good job explaining the thinking behind their architecture, and raises some questions that, for me, challenge some underlying assumptions and … Continue reading

Posted in Identity, Intention Economy, Personal Data Store, ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | 1 Comment

Farewell Google Notebook, Move over SearchWiki, We need a Search Map

Alas, a noble experiment has been slayed by the relentless hand of corporate focus. Google has announced its web-clipping scrapbook Google Notebook will no longer be actively developed. I’ve mentioned Google Notebook briefly in the past, as a tool for … Continue reading

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Welcoming 2009

Happy New Year! I am looking forward to 2009. There has been lots of change, both professionally and personally, this year, putting me (and SwitchBook) on a trajectory for amazing things in the year ahead. One of my New Year’s … Continue reading

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Notes on User Driven Search

Whether it’s user-generated content like YouTube, user-written and edited knowledgebases, like Wikipedia and Freebase, or user-centric Identity like OpenID and Information Cards, user-driven thinking is transforming our world. With VRM— Vendor Relationship Management–that revolution reaches the market, creating tools for … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , | 7 Comments

Social Graph is Plural

“Social Graph” is not just a singular noun. “The Social Graph” is a popular misnomer that has plagued the social networking portability conversation ever since Brad Fitzpatrick catalyzed the blogosphere with a vision about the Global Social Graph. But in … Continue reading

Posted in ProjectVRM, Uncategorized, Vendor Relationship Management | Tagged , , , , , , | 1 Comment

Towards User Driven Search

It is time to give users more control over Search. At VRM2008 in Munich and at IIW in Mountain View, I started a conversation about User-Driven Search, the premise: what would it mean for users to truly drive their searches? … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , | 9 Comments