Search Results for: RFP

Looking for feedback on pRFP and Information Sharing

At the VRM+CRM workshop last month, we (the Kantara ISWG) released two papers for comment. One on the Personal Request For Proposal (pRFP) Engagement Model and the other the Information Sharing Report. The first is a look at a the … Continue reading

Posted in Information Sharing, Personal Data Store, ProjectVRM, Shared Information, Uncategorized | Tagged , , , | Leave a comment

Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , | 2 Comments

The hard stuff – VRM Use Cases

Last week was the Internet Identity Workshop in Mountain View, California, which is, without reservation, the most productive technical gathering I know of. An “unconference,” (facilitated by the incomparable Kaliya Hamlin) it dumps the talking heads for interactive discussions so … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , | 2 Comments

VRM and Personal Data Stores

In my previous post on VRM‘s Personal Data Stores, I discussed how we can decentralize information services by focusing on the user as the point of integration. Not only would that give the user direct control over their personal data–to … Continue reading

Posted in Personal Data Store, ProjectVRM, Vendor Relationship Management | 15 Comments

Jeremy Zawodny joins VRM (perhaps unknowingly)

Jeremy Zawodny of Yahoo!, recently asked Where to buy unlocked GSM mobile phones? perhaps unknowingly following in the footsteps of VRM (Vendor Relationship Management) pioneer Doc Searls. I’m a big fan of Jeremy’s blog, even if that is where he … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Leave a comment

The nature of conversations

It’s been a while since my last blog post. Curiously, that delay changed my mental model for conversations, especially online conversations. Understanding conversations is, I think, one of the first steps to creating something amazing with VRM. Re-inventing the online … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | 2 Comments

Relationships are how you express them

At the recent VRM developers meeting, I posited an idea: Relationships only exist to the extent that we express them. Except for incidental relationships, every relationship that we care about manifests itself in our world in the form of expressions … Continue reading

Posted in ProjectVRM | Leave a comment

VRM Process

Chris Carfi at The Social Customer Manifesto recently posted a thought provoking romp into the future of VRM: Accompanying this visual, he writes: So, the two big questions: Q1: Who controls the interactions between vendor and customer? Q2: Are the … Continue reading

Posted in ProjectVRM | 3 Comments

Shopatron redefines Vendor Relationships

Ed Stevens of Shopatron is re-intermediating retailers into the online sales process. Re-intermediation? It seems to go against the grain of what the Internet means to markets. Distributors. Retailers. Middlemen. All these folks were supposed to be disintermediated, returning the … Continue reading

Posted in Vendor Relationship Management | Tagged , , , , , , | 3 Comments

VRM development process

Christopher Carfi makes a good point about VRM over at Social Customer [excerpt]: Immediately diving into code is going to take us exactly down the same path that CRM did, and focus on the technology, instead of the people… Before … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | 1 Comment