By Joe on January 21, 2010
The question of who owns our data on the Internet is a challenging problem. It can also be a red herring, distracting us from building the next generation of online services.
The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful services [...]
Posted in Information Sharing, Intention Economy, Personal Datastore, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged CRM, data ownership, Doc Searls, Information Sharing, Personal Datastore, privacy, project VRM, ProjectVRM, User Driven, User Driven Services, Vendor Relationship Management, VRM |
By Joe on June 13, 2008
Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly.
Is VRM really different from social CRM ?
Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would suggest that VRM is first and foremost about providing value for the user with any vendor, as [...]
Posted in ProjectVRM, Vendor Relationship Management | Tagged CRM, Doc Searls, FAQ, Shopatron, user-driven commerce, Vendor Relationship Management, VRM |
By Joe on December 18, 2006
Jeremie recently asked “What does the R mean in VRM?”
The question I ask myself about VRM though is what does the Relationship mean? Many of the situations that have been proposed for VRM to play a role are Vendor (am I the only person to call them VenDUHs in conversations?) selection systems, where you establish [...]
Posted in Identity, ProjectVRM, Vendor Relationship Management | Tagged CRM, Customer Relationship Management, Vendor Relationship Management, VRM |
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