Tag Archives: CRM

Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a ┬áred herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from … Continue reading

Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , , , | 22 Comments

Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , | 2 Comments

The ‘R’ in VRM

Jeremie recently asked “What does the R mean in VRM?” The question I ask myself about VRM though is what does the Relationship mean? Many of the situations that have been proposed for VRM to play a role are Vendor … Continue reading

Posted in Identity, ProjectVRM, Vendor Relationship Management | Tagged , , , | Leave a comment