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User Driven Services
User Driven Services
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By Joe Andrieu on January 21, 2010
The question of who owns our data on the Internet is a challenging problem. It can also be a red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful [...]
Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged CRM, data ownership, Doc Searls, Information Sharing, Personal Data Store, privacy, project VRM, ProjectVRM, User Driven, User Driven Services, Vendor Relationship Management, VRM |
By Joe Andrieu on January 2, 2010
This last year (2009) was the most challenging ever for me, both personally and professionally. Good times, tough problems, people that transformed my heart, and ideas that changed my perspective. It wasn’t always easy, but each challenge had its own reward. I’m looking forward to writing a bit more this year, opening the conversation up [...]
Posted in Uncategorized | Tagged 2009, 2010, Azigo, Doc Searls, happy new year, kynetx, project VRM, scanaroo, SwitchBook, the mine!, User Driven Services, VRM |
By Joe Andrieu on May 14, 2009
10. Duty of Care User Driven Services look out for their users’ well-being. If a service is truly acting in our best interests, it will take appropriate measures to protect us from dangers resulting from our use of the service. User Driven Services continually work to minimize user exposure to liability, risk, and potential harm. Minimal [...]
Posted in User Driven, User Driven Services | Tagged duty of care, User Driven, User Driven Services |
By Joe Andrieu on May 13, 2009
9. Self-managed Identity User Driven Services let users manage their own online identity. Unless we control our identity online, we risk unnecessary exposure to identity theft and unwanted correlation of online activity. At the same time, online services increase the risk of attacks when using the same identifier for multiple functions. User Driven Services allow [...]
Posted in Identity, User Driven, User Driven Services | Tagged Identity, information cards, OpenID, User Driven, User Driven Services |
By Joe Andrieu on May 12, 2009
8. Improvability User Driven Services can be improved by users. A closed system can’t predict and satisfy all the needs of all its users, all the time. Sooner or later, someone will eventually desire a new feature or capability beyond the resources or interest of the service provider. User Driven Services take advantage of that [...]
Posted in User Driven, User Driven Services | Tagged customization, hacking, improvability, open source, User Driven, User Driven Services |
By Joe Andrieu on May 10, 2009
7. User Generativity Users contribute to User Driven Services. User Driven Services build on active, engaged participation in value creation. Users should be empowered to augment, annotate, and contribute to the underlying service as much as possible. By enabling users to pro-actively co-create the service experience—and to share that co-created value with other users—services tap [...]
Posted in User Driven, User Driven Services | Tagged User Driven, User Driven Services, user generativity |
By Joe Andrieu on May 9, 2009
6. Self Hosting User Driven Services can be hosted on users’ own machines. If we can’t host our own services, we become beholden to those who can. This creates an artificial barrier to portability, limiting user choice and allowing service providers to charge unnecessarily high costs for their services. User Driven Services assure users credible [...]
Posted in User Driven, User Driven Services | Tagged co-location, hosting, independence, services, User Driven, User Driven Services |
By Joe Andrieu on May 4, 2009
4. Data Portability User Driven Services let people take their data wherever they go. To exercise choice, we need to be able to move our stuff when we leave, taking it from one provider to another. Users must have the ability to easily move data into and out of the system, on their own terms. [...]
Posted in User Driven Services | Tagged choice, data, data portability, open standards, portability, standards, User Driven Services |
By Joe Andrieu on May 2, 2009
3. Transparency User Driven Services are transparent. If we don’t know what’s going on, we can’t make good decisions. Users need simple, obvious, and understandable access to all of the information required to direct each service as desired. We must clearly understand the policies of service providers and must be able to view any and [...]
Posted in User Driven Services | Tagged transparency, User Driven Services |
By Joe Andrieu on April 30, 2009
2. Control Users control User Driven Services. Once we start a service, we’d appreciate it continuing to respond to our directives, both during interactions and afterwards. User Driven Services give users direct control over both the flow of user experience and the use and propagation of all data associated with the user. Users control the [...]
Posted in User Driven, User Driven Services | Tagged control, direct mail, junk mail, spam, unwanted ads, user control, User Driven Services |
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