User Driven Services

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Beyond Data Ownership to Information Sharing

Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a  red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful […]

A fresh breath

This last year (2009) was the most challenging ever for me, both personally and professionally. Good times, tough problems, people that transformed my heart, and ideas that changed my perspective. It wasn’t always easy, but each challenge had its own reward. I’m looking forward to writing a bit more this year, opening the conversation up […]

User Driven Services: 10. Duty of Care

User Driven Services: 10. Duty of Care

10. Duty of Care User Driven Services look out for their users’ well-being. If a service is truly acting in our best interests, it will take appropriate measures to protect us from dangers resulting from our use of the service. User Driven Services continually work to minimize user exposure to liability, risk, and potential harm. Minimal […]

User Driven Services: 9. Self-managed Identity

User Driven Services: 9. Self-managed Identity

9. Self-managed Identity User Driven Services let users manage their own online identity. Unless we control our identity online, we risk unnecessary exposure to identity theft and unwanted correlation of online activity. At the same time, online services increase the risk of attacks when using the same identifier for multiple functions. User Driven Services allow […]

User Driven Services: 8. Improvability

User Driven Services: 8. Improvability

8. Improvability User Driven Services can be improved by users. A closed system can’t predict and satisfy all the needs of all its users, all the time. Sooner or later, someone will eventually desire a new feature or capability beyond the resources or interest of the service provider. User Driven Services take advantage of that […]

User Driven Services: 7.  User Generativity

User Driven Services: 7. User Generativity

7. User Generativity Users contribute to User Driven Services. User Driven Services build on active, engaged participation in value creation. Users should be empowered to augment, annotate, and contribute to the underlying service as much as possible. By enabling users to pro-actively co-create the service experience—and to share that co-created value with other users—services tap […]

User Driven Services: 6. Self Hosting

User Driven Services: 6. Self Hosting

6. Self Hosting User Driven Services can be hosted on users’ own machines. If we can’t host our own services, we become beholden to those who can. This creates an artificial barrier to portability, limiting user choice and allowing service providers to charge unnecessarily high costs for their services. User Driven Services assure users credible […]

User Driven Services: 4. Data Portability

User Driven Services: 4. Data Portability

4. Data Portability User Driven Services let people take their data wherever they go. To exercise choice, we need to be able to move our stuff when we leave, taking it from one provider to another. Users must have the ability to easily move data into and out of the system, on their own terms. […]

User Driven Services: 3. Transparency

User Driven Services: 3. Transparency

3. Transparency User Driven Services are transparent. If we don’t know what’s going on, we can’t make good decisions. Users need simple, obvious, and understandable access to all of the information required to direct each service as desired. We must clearly understand the policies of service providers and must be able to view any and […]

User Driven Services: 2. Control

User Driven Services: 2. Control

2. Control Users control User Driven Services. Once we start a service, we’d appreciate it continuing to respond to our directives, both during interactions and afterwards. User Driven Services give users direct control over both the flow of user experience and the use and propagation of all data associated with the user. Users control the […]

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