Tag Archives: User Driven

Ten Years Later

Ten years ago I wrote a blog post that captured a key architectural insight at the core of VRM: putting the user at the center of integration not only improves the quality of services, it simplifies our systems. The article captured the gestalt of VRM and helped catalyze a range of conversations that still shape the VRM approach.

Since then, we have seen a lot of progress. Here are a few standout examples. Continue reading

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Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a  red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from … Continue reading

Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , , , | 22 Comments

User Driven Services: 10. Duty of Care

10. Duty of Care User Driven Services look out for their users’ well-being. If a service is truly acting in our best interests, it will take appropriate measures to protect us from dangers resulting from our use of the service. User … Continue reading

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User Driven Services: 9. Self-managed Identity

9. Self-managed Identity User Driven Services let users manage their own online identity. Unless we control our identity online, we risk unnecessary exposure to identity theft and unwanted correlation of online activity. At the same time, online services increase the … Continue reading

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User Driven Services: 8. Improvability

8. Improvability User Driven Services can be improved by users. A closed system can’t predict and satisfy all the needs of all its users, all the time. Sooner or later, someone will eventually desire a new feature or capability beyond … Continue reading

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User Driven Services: 7. User Generativity

7. User Generativity Users contribute to User Driven Services. User Driven Services build on active, engaged participation in value creation. Users should be empowered to augment, annotate, and contribute to the underlying service as much as possible. By enabling users … Continue reading

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User Driven Services: 6. Self Hosting

6. Self Hosting User Driven Services can be hosted on users’ own machines. If we can’t host our own services, we become beholden to those who can. This creates an artificial barrier to portability, limiting user choice and allowing service … Continue reading

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The Great Reconfiguration

The Internet  is undergoing a major reconfiguration. No longer is it sufficient for companies to package a value proposition on their website and then drive traffic to it through ads, search engine optimization, and reciprocal links. Today companies must find … Continue reading

Posted in ProjectVRM, Search, User Driven Search, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , | Leave a comment

TechCrunch blasts Digg for bad digital citizenry

Digg‘s DiggBar and VideoEgg‘s new Twig are clobbering each other in the ongoing battle of web augmentation services, a class of user driven services. In Attack of The Frames: VideoEgg Introduces The Twig Ad Bar, Erick Schonfeld blasts the new … Continue reading

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The Identity Quartet

A functional model for best practice Identity implementations. The Identity Quartet is a framework for online services that allows users to express their Identity on their own terms. When I use the term “Identity”, I refer to the set of … Continue reading

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