Vendor Relationship Management

You are browsing the Vendor Relationship Management tag archive.

Beyond Data Ownership to Information Sharing

Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a  red herring, distracting us from building the next generation of online services.
The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful services [...]

Introducing User Driven Services

Introducing User Driven Services

Our world is continually becoming more and more user driven.
From cable TV to YouTube, from newspapers to blogs, from Wal-Mart to eBay, from Ma Bell to the Internet, the shift from centralized, structured systems of authority to emergent, collaborations between individuals has been reshaping our political, social, and economic world for generations. This is a [...]

Farewell Google Notebook, Move over SearchWiki, We need a Search Map

Farewell Google Notebook, Move over SearchWiki, We need a Search Map

Alas, a noble experiment has been slayed by the relentless hand of corporate focus. Google has announced its web-clipping scrapbook Google Notebook will no longer be actively developed.
I’ve mentioned Google Notebook briefly in the past, as a tool for helping with user-driven searches (more) — or complex searches as I used to call them. Unfortunately, [...]

Notes on User Driven Search

Notes on User Driven Search

Whether it’s user-generated content like YouTube, user-written and edited knowledgebases, like Wikipedia and Freebase, or user-centric Identity like OpenID and Information Cards, user-driven thinking is transforming our world. With VRM– Vendor Relationship Management–that revolution reaches the market, creating tools for individuals to get more value out of their relationships with Vendors. The goal is to [...]

Social Graph is Plural

Social Graph is Plural

“Social Graph” is not just a singular noun.
“The Social Graph” is a popular misnomer that has plagued the social networking portability conversation ever since Brad Fitzpatrick catalyzed the blogosphere with a vision about the Global Social Graph.
But in fact, “The Social Graph” has little real value outside of computer science elegance. Nobody but Big [...]

Towards User Driven Search

Towards User Driven Search

It is time to give users more control over Search.
At VRM2008 in Munich and at IIW in Mountain View, I started a conversation about User-Driven Search, the premise: what would it mean for users to truly drive their searches?
User-driven is a new term that came out of the VRM community riffing on the meaning of [...]

Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly.
Is VRM really different from social CRM ?
Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would suggest that VRM is first and foremost about providing value for the user with any vendor, as [...]

Running the Numbers

Running the Numbers

Bart Stevens recently suggested a breakdown on the potential economic impact of VRM, based largely on a post by Steve Rubel arguing that $1B is wasted in online advertising today.
First, I anticipate the Personal Datastore to become a design pattern that underlies other VRM services, rather than a service by itself. In fact, a PD [...]

NewsGang talks data portability. Next up: Service Portability.

NewsGang talks data portability. Next up: Service Portability.

Excellent chat today by Steve Gillmor, Chris Saad, Mary Hodder, Karoli Kuns, Robert W. Anderson, Matt Terenzio, and Bruce Lerner about data portability. They get to the nitty gritty about data portability, licensing, and social networks. Perhaps the best Gang I’ve ever heard.
So, Steve, if you’re listening, take this to the next level and talk [...]

Pricing for Charities: Pay-What-You-Want and VRM

Charitable giving has an intriguing relationship with rational pricing theories. The supply of charitable products is essentially inexhaustible. Price of a charitable gift is not based on supply and demand, with curves meeting at an efficient clearing price.
And yet, there is a competitive marketplace connecting patrons and charities. From schools and radio stations to [...]