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Vendor Relationship Management
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By Joe on January 21, 2010
The question of who owns our data on the Internet is a challenging problem. It can also be a red herring, distracting us from building the next generation of online services.
The term “ownership” simply brings too much baggage from the physical world, suggesting a win-lose, us-verses-them mentality that retards the development of rich, powerful services [...]
Posted in Information Sharing, Intention Economy, Personal Datastore, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged CRM, data ownership, Doc Searls, Information Sharing, Personal Datastore, privacy, project VRM, ProjectVRM, User Driven, User Driven Services, Vendor Relationship Management, VRM |
By Joe on April 26, 2009
Our world is continually becoming more and more user driven.
From cable TV to YouTube, from newspapers to blogs, from Wal-Mart to eBay, from Ma Bell to the Internet, the shift from centralized, structured systems of authority to emergent, collaborations between individuals has been reshaping our political, social, and economic world for generations. This is a [...]
Posted in Intention Economy, User Driven Services, Vendor Relationship Management | Tagged Internet, ProjectVRM, User Driven Services, Vendor Relationship Management, VRM, World Wide Web |
By Joe on January 19, 2009
Alas, a noble experiment has been slayed by the relentless hand of corporate focus. Google has announced its web-clipping scrapbook Google Notebook will no longer be actively developed.
I’ve mentioned Google Notebook briefly in the past, as a tool for helping with user-driven searches (more) — or complex searches as I used to call them. Unfortunately, [...]
Posted in ProjectVRM, Search, User Driven Search, Vendor Relationship Management | Tagged advanced search, Complex Search, Doc Searls, Google, Google Notebook, search map, SearchWiki, SwitchBook, User Driven Search, Vendor Relationship Management, VRM, VRMWorkshop, VRMWorkshop2009, Wikia |
By Joe on July 20, 2008
Whether it’s user-generated content like YouTube, user-written and edited knowledgebases, like Wikipedia and Freebase, or user-centric Identity like OpenID and Information Cards, user-driven thinking is transforming our world. With VRM– Vendor Relationship Management–that revolution reaches the market, creating tools for individuals to get more value out of their relationships with Vendors. The goal is to [...]
Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged MatchMine, SwitchBook, User Driven Search, Vendor Relationship Management, VRM, VRM08, VRMWorkshop, VRMWorkshop2008 |
By Joe on July 15, 2008
“Social Graph” is not just a singular noun.
“The Social Graph” is a popular misnomer that has plagued the social networking portability conversation ever since Brad Fitzpatrick catalyzed the blogosphere with a vision about the Global Social Graph.
But in fact, “The Social Graph” has little real value outside of computer science elegance. Nobody but Big [...]
Posted in ProjectVRM, Uncategorized, Vendor Relationship Management | Tagged social graph, user centrism, User Driven, Vendor Relationship Management, VRM, VRM2008, VRMWorkshop2008 |
By Joe on July 12, 2008
It is time to give users more control over Search.
At VRM2008 in Munich and at IIW in Mountain View, I started a conversation about User-Driven Search, the premise: what would it mean for users to truly drive their searches?
User-driven is a new term that came out of the VRM community riffing on the meaning of [...]
Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged Adriana Lukas, Doc Searls, Google, SwitchBook, User Driven Search, Vendor Relationship Management, VRM, VRMWorkshop, VRMWorkshop2008 |
By Joe on June 13, 2008
Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly.
Is VRM really different from social CRM ?
Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would suggest that VRM is first and foremost about providing value for the user with any vendor, as [...]
Posted in ProjectVRM, Vendor Relationship Management | Tagged CRM, Doc Searls, FAQ, Shopatron, user-driven commerce, Vendor Relationship Management, VRM |
By Joe on April 30, 2008
Bart Stevens recently suggested a breakdown on the potential economic impact of VRM, based largely on a post by Steve Rubel arguing that $1B is wasted in online advertising today.
First, I anticipate the Personal Datastore to become a design pattern that underlies other VRM services, rather than a service by itself. In fact, a PD [...]
Posted in Personal Datastore, ProjectVRM, Vendor Relationship Management | Tagged Attention, Bart Stevens, Intention, Steve Rubel, Vendor Relationship Management, VRM |
By Joe on March 14, 2008
Excellent chat today by Steve Gillmor, Chris Saad, Mary Hodder, Karoli Kuns, Robert W. Anderson, Matt Terenzio, and Bruce Lerner about data portability. They get to the nitty gritty about data portability, licensing, and social networks. Perhaps the best Gang I’ve ever heard.
So, Steve, if you’re listening, take this to the next level and talk [...]
Posted in Identity, Personal Datastore, ProjectVRM, Vendor Relationship Management | Tagged Bruce Lerner, Chris Saad, Gillmor Gang, Karoli Kuns, Mary Hodder, Matt Terenzio, NewsGang, Robert W. Anderson, Steve Gillmor, Steve Gilmor, Vendor Relationship Management, VRM |
By Joe on March 9, 2008
Charitable giving has an intriguing relationship with rational pricing theories. The supply of charitable products is essentially inexhaustible. Price of a charitable gift is not based on supply and demand, with curves meeting at an efficient clearing price.
And yet, there is a competitive marketplace connecting patrons and charities. From schools and radio stations to [...]
Posted in ProjectVRM, Vendor Relationship Management | Tagged charities, Dean Karlan, John List, Nine Inch Nails, Pay-What-You-Want, project VRM, Radiohead, Vendor Relationship Management, VRM |
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