Tag Archives: Vendor Relationship Management

It all starts with sharing…

From kindergarten through our professional life, sharing binds us together as friends, colleagues, and collaborators, so perhaps it should be no surprise that online sharing through services like Facebook, Twitter, and email shapes our online social life. Yet sharing online … Continue reading

Posted in Information Sharing, ProjectVRM, Shared Information, User Driven, Vendor Relationship Management | Tagged , , , , , , , , , , , , , , , , , , , , | 3 Comments

Fourth Parties are agents. Third Parties aren’t necessarily.

Fourth Parties is a powerful, but sometimes confusing term. In fact, I think Doc recently mischaracterized it in a recent post to the ProjectVRM mailing list. Normally, I wouldn’t nitpick about this, but there are two key domains where this … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , | 2 Comments

Facebook as Personal Data Store

With over 150 million people using Facebook Connect every month at over 1 million websites, Facebook has ushered in a new era, as the world’s largest personal data store. Personal Data Stores Personal data stores allow individuals to share online … Continue reading

Posted in Information Sharing, Personal Data Store, ProjectVRM | Tagged , , , , , , , | 12 Comments

Beyond Data Ownership to Information Sharing

The question of who owns our data on the Internet is a challenging problem. It can also be a  red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from … Continue reading

Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management | Tagged , , , , , , , , , , , | 22 Comments

Introducing User Driven Services

Our world is continually becoming more and more user driven. From cable TV to YouTube, from newspapers to blogs, from Wal-Mart to eBay, from Ma Bell to the Internet, the shift from centralized, structured systems of authority to emergent, collaborations … Continue reading

Posted in Intention Economy, User Driven Services, Vendor Relationship Management | Tagged , , , , , | 6 Comments

Farewell Google Notebook, Move over SearchWiki, We need a Search Map

Alas, a noble experiment has been slayed by the relentless hand of corporate focus. Google has announced its web-clipping scrapbook Google Notebook will no longer be actively developed. I’ve mentioned Google Notebook briefly in the past, as a tool for … Continue reading

Posted in ProjectVRM, Search, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , , , , , , | Leave a comment

Notes on User Driven Search

Whether it’s user-generated content like YouTube, user-written and edited knowledgebases, like Wikipedia and Freebase, or user-centric Identity like OpenID and Information Cards, user-driven thinking is transforming our world. With VRM— Vendor Relationship Management–that revolution reaches the market, creating tools for … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , | 7 Comments

Social Graph is Plural

“Social Graph” is not just a singular noun. “The Social Graph” is a popular misnomer that has plagued the social networking portability conversation ever since Brad Fitzpatrick catalyzed the blogosphere with a vision about the Global Social Graph. But in … Continue reading

Posted in ProjectVRM, Uncategorized, Vendor Relationship Management | Tagged , , , , , , | 1 Comment

Towards User Driven Search

It is time to give users more control over Search. At VRM2008 in Munich and at IIW in Mountain View, I started a conversation about User-Driven Search, the premise: what would it mean for users to truly drive their searches? … Continue reading

Posted in ProjectVRM, User Driven Search, Vendor Relationship Management | Tagged , , , , , , , , | 9 Comments

Answers to a few questions about VRM

Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would … Continue reading

Posted in ProjectVRM, Vendor Relationship Management | Tagged , , , , , , | 2 Comments