At the VRM+CRM workshop last month, we (the Kantara ISWG) released two papers for comment.
One on the Personal Request For Proposal (pRFP) Engagement Model and the other the Information Sharing Report.
The first is a look at a the negotiation stage in the Car Buying Engagement Model, which paints a detailed picture of one person’s experience through the entire Customer-Supplier Engagement Framework for a new car. Think of this as “car buying VRM style.” In the pRFP Engagement Model, we do a deep dive on how Sally would use a pRFP broker to buy a new car.
The second is a report placing Information Sharing in the global context. Based on a comprehensive literature review by Mark Lizar, the ISWG takes a look at the historical conversations about privacy and data protection to illustrate how we see Information Sharing as part of an emerging solution to managing the increasing risks and challenges of individuals sharing personal information online.
If you have an interest, please take a look and give us some feedback. We’ll be incorporating input from the comment period starting next week, September 13, 2010. Extended to September 27, 2010.
I hope to hear from you.
