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Category Archives: ProjectVRM
VRM: The user as point of integration
On yesterday’s Project VRM conference call, a piece of the Vendor Relationship Management puzzle snapped into alignment in a flash of insight. It wasn’t something new to the movement, rather it was a realization about the primacy and criticality of … Continue reading
Reputation as case-based Identity
Michael O’Connor Clarke on Web 3.0 and Personal Reputation Management: I feel the need for some secure, personal repository that would hold all of my connections and “whuffie” together. I want to keep my whuffie in my wallet – but … Continue reading
Posted in Identity, ProjectVRM, Vendor Relationship Management
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PLR, VRM, and American Public Media
Project VRM is tackling public radio–or more broadly public media–as its first concrete initiative. Put simply, the goal is to double the public contribution to public media in the United States. In that context, I was intrigued when Neil Gaiman, … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
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Jeremy Zawodny joins VRM (perhaps unknowingly)
Jeremy Zawodny of Yahoo!, recently asked Where to buy unlocked GSM mobile phones? perhaps unknowingly following in the footsteps of VRM (Vendor Relationship Management) pioneer Doc Searls. I’m a big fan of Jeremy’s blog, even if that is where he … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
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The nature of conversations
It’s been a while since my last blog post. Curiously, that delay changed my mental model for conversations, especially online conversations. Understanding conversations is, I think, one of the first steps to creating something amazing with VRM. Re-inventing the online … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
2 Comments
The Rule of the Burden of Value
When revising working systems, it is important to increase value for everyone involved. I think this goes to the heart of how we can make VRM work. Maxim: Everyone wins. One of the exciting things is that there are lots … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
3 Comments
Relationships are how you express them
At the recent VRM developers meeting, I posited an idea: Relationships only exist to the extent that we express them. Except for incidental relationships, every relationship that we care about manifests itself in our world in the form of expressions … Continue reading
Posted in ProjectVRM
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Paradoxes need split personalities
One of my friends once said I was the most “up-tight laid-back guy” he knew. It’s true. On the same topic, I’ll often veer wildly from one side to the other depending on the context. I’ve found this flexibility can … Continue reading
Posted in ProjectVRM
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VRM Process
Chris Carfi at The Social Customer Manifesto recently posted a thought provoking romp into the future of VRM: Accompanying this visual, he writes: So, the two big questions: Q1: Who controls the interactions between vendor and customer? Q2: Are the … Continue reading
Posted in ProjectVRM
3 Comments
VRM development process
Christopher Carfi makes a good point about VRM over at Social Customer [excerpt]: Immediately diving into code is going to take us exactly down the same path that CRM did, and focus on the technology, instead of the people… Before … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
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