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A simple way for websites to describe in clear, consistent terms what they do with the data we share.
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Tag Archives: CRM
Beyond Data Ownership to Information Sharing
The question of who owns our data on the Internet is a challenging problem. It can also be a red herring, distracting us from building the next generation of online services. The term “ownership” simply brings too much baggage from … Continue reading
Posted in Information Sharing, Intention Economy, Personal Data Store, ProjectVRM, Shared Information, User Driven Services, Vendor Relationship Management
Tagged CRM, data ownership, Doc Searls, Information Sharing, Personal Data Store, privacy, project VRM, ProjectVRM, User Driven, User Driven Services, Vendor Relationship Management, VRM
22 Comments
Answers to a few questions about VRM
Pignerol Antoine recently asked some questions about VRM and I thought I’d answer them publicly. Is VRM really different from social CRM ? Yes, although exactly how depends on how you define social CRM. Based on my understanding, I would … Continue reading
Posted in ProjectVRM, Vendor Relationship Management
Tagged CRM, Doc Searls, FAQ, Shopatron, user-driven commerce, Vendor Relationship Management, VRM
2 Comments
The ‘R’ in VRM
Jeremie recently asked “What does the R mean in VRM?” The question I ask myself about VRM though is what does the Relationship mean? Many of the situations that have been proposed for VRM to play a role are Vendor … Continue reading
Posted in Identity, ProjectVRM, Vendor Relationship Management
Tagged CRM, Customer Relationship Management, Vendor Relationship Management, VRM
Comments Off on The ‘R’ in VRM