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A simple way for websites to describe in clear, consistent terms what they do with the data we share.
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Author Archives: Joe Andrieu
User Driven Services: 4. Data Portability
4. Data Portability User Driven Services let people take their data wherever they go. To exercise choice, we need to be able to move our stuff when we leave, taking it from one provider to another. Users must have the … Continue reading
Posted in User Driven Services
Tagged choice, data, data portability, open standards, portability, standards, User Driven Services
1 Comment
User Driven Services: 3. Transparency
3. Transparency User Driven Services are transparent. If we don’t know what’s going on, we can’t make good decisions. Users need simple, obvious, and understandable access to all of the information required to direct each service as desired. We must … Continue reading
Posted in User Driven Services
Tagged transparency, User Driven Services
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User Driven Services: 2. Control
2. Control Users control User Driven Services. Once we start a service, we’d appreciate it continuing to respond to our directives, both during interactions and afterwards. User Driven Services give users direct control over both the flow of user experience … Continue reading
Posted in User Driven, User Driven Services
Tagged control, direct mail, junk mail, spam, unwanted ads, user control, User Driven Services
1 Comment
User Driven Services: 1. Impulse from the User
1. Impulse from the User User Driven Services start with the user. People engage the world to satisfy needs and fulfill desires. That engagement marks our intent as we try to bend the universe to our will. User Driven Services … Continue reading
Posted in Intention Economy, User Driven Services
Tagged Impulse, Impulse from the User, Intention, Intention Economy, User Driven Services
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Introducing User Driven Services
Our world is continually becoming more and more user driven. From cable TV to YouTube, from newspapers to blogs, from Wal-Mart to eBay, from Ma Bell to the Internet, the shift from centralized, structured systems of authority to emergent, collaborations … Continue reading
The Great Reconfiguration
The Internet is undergoing a major reconfiguration. No longer is it sufficient for companies to package a value proposition on their website and then drive traffic to it through ads, search engine optimization, and reciprocal links. Today companies must find … Continue reading
Posted in ProjectVRM, Search, User Driven Search, User Driven Services, Vendor Relationship Management
Tagged IIW, IIW2009a, ProjectVRM, User Driven, User Driven Search, User Driven Services, VRM, VRM Workshop 2009, VRM2009, VRM2009a
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Facebook democratizing TOS? Sort of.
Over the last few months I’ve spent a lot of time talking within the VRM community about the need for a Standard Agreement covering the use of user-provided information in online services. Something that could eventually replace the confusing, complicated, … Continue reading
Posted in ProjectVRM, User Driven
Tagged Facebook, Standard Agreement, TOS, User Driven Services
2 Comments
The Identity Quartet
A functional model for best practice Identity implementations. The Identity Quartet is a framework for online services that allows users to express their Identity on their own terms. When I use the term “Identity”, I refer to the set of … Continue reading
Amazing social media customer support from Zemanta
Unedited, here’s a twitter exchange with the gents at Zemanta, triggered when I used Twhirl to shout out for customer support. I had no idea if they were listening, but I thought they might be. And since they just crashed … Continue reading
Posted in Uncategorized
Tagged customer service, social media, twhirl, twitter, wordpress, zemanta
1 Comment